Turtlebox came through BIG TIME. Helping a friend and trying to replace the battery on his gen 1.5. Can’t find anything on how to take it apart. Tried everything I could and even talked with fellow AU member. Gave up searching and called Turtlebox customer service. Told them what I was doing and what my goal was. He said no worries and that they would send a brand new Turtlebox to him! Holy crap that is customer service!